Medical Administrative Assistant

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The Medical Administrative Assistant Profession
Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 34% by 2018..   

The Medical Administrative Assistant Program
This program covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals! This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. 

    

 

Program Objectives
This course covers the following key areas and topics:

  • History and background of the medical assisting profession
  • Interpersonal skills, medical ethics, and basic medical law
  • Telephone techniques and skills for scheduling appointments
  • Medical terminology
  • Basics of insurance billing and coding
  • Medical records management and management of practice finances


Medical Administrative Assistant Detailed Course Information:

  • An overview of the healthcare industry and expectations for a healthcare professional
  • Role of the medical administrative assistant
  • History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
  • Ethical and legal issues, fraud abuse, and compliance
  • Office and patient communication techniques, appointment scheduling and general office duties
  • Technology in the healthcare environment
  • Basic terminology used in the medical office
  • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
  • HIPAA review and patient bill of rights and confidentiality
  • Financial and practice management
  • Health insurance coverage, and billing and coding procedures
  • Professional fees, billing and collecting procedures, accounting systems and credit arrangements
  • Medical accounting, financial statements, cost analysis, and budgets for the medical practice
  • Specimen collection, laboratory safety and federal and state regulations
  • Assisting with medical emergencies
  • Career development


Note: In order to qualify for an externship, students must successfully complete the program, including all quizzes and final exams, and be available for a background check and/or a potential drug screen. This program can be completed in 6 months. However, students will have online access to this program for a 12-month period.


Education and Certifications

  • Students should have or be pursuing a high school diploma or GED.
  • There are no state approval and/or state requirements associated with this program. 
  • National Certification Available:
    • National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA)
    • Microsoft Office Specialist (MOS) Certification Exam

Optional Volunteer Clinical Externship Opportunity

Students who complete this program are eligible to participate in an optional volunteer clinical externship opportunity with a local healthcare facility in order to gain valuable hands-on experience. As students progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Note:
Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.